Accessibility Information

Accessibility Information

AB Taxis Ltd is committed to ensuring that our services are accessible to all customers, including people with disabilities and additional needs. We aim to provide a safe, comfortable, and inclusive experience for every passenger.

1. Our Commitment

We strive to make our services accessible and inclusive by meeting the needs of all passengers, regardless of mobility, sensory, or other requirements.

2. Vehicle Accessibility

  • We aim to provide vehicles suitable for passengers with reduced mobility
  • Wheelchair-accessible vehicles may be available upon request
  • Drivers will assist passengers with entering and exiting the vehicle where appropriate
  • Assistance with luggage and mobility aids is available

3. Assistance Dogs

We welcome assistance dogs in all our vehicles. There is no additional charge for passengers travelling with assistance dogs, in line with UK equality legislation.

4. Booking Assistance

If you have specific accessibility requirements, please inform us at the time of booking so we can make suitable arrangements.

  • Phone bookings available
  • Email support available
  • Additional time can be allocated for boarding if required

5. Driver Training

Our drivers are expected to:

  • Treat all passengers with dignity and respect
  • Provide reasonable assistance where needed
  • Understand and support passengers with disabilities

6. Website Accessibility

We aim to ensure our website is accessible and easy to use for all users. This includes:

  • Clear navigation and readable content
  • Responsive design for mobile and tablet devices
  • Compatibility with modern browsers

7. Feedback

We are continuously working to improve accessibility. If you have any suggestions or encounter any barriers when using our services or website, please contact us.

8. Contact Information

AB Taxis Ltd
Email: info@abtaxisltd.co.uk
Address: 6 Walsall Street, Bilston, Wolverhampton, WV14 0AT
Company Number: 16876887